Last updated: 1 Aug, 2025
You are entitled to cancel your order within 30 days without providing any reason. The cancellation period ends 30 days from the date you received the goods, or from the date a third party appointed by you—who is not the carrier—takes possession of the delivered product.
To exercise your right of cancellation, you must inform us through a clear statement. You can notify us of your decision via email at: info@smart-tour-travel.online
Once we receive the returned goods, we will reimburse you within 30 days. The refund will be issued using the same payment method used for your order, and no additional fees will be applied.
To ensure the goods are eligible for return, please make sure:
The following items are not eligible for return:
We reserve the right to refuse returns of any merchandise that does not meet the above conditions, at our sole discretion.
You are responsible for the cost and risk associated with returning the goods. Returned items should be sent to the following address:
447 Broadway, 2nd Floor, New York, NY, New York, US, 10013
We cannot be held responsible for goods damaged or lost in return shipment. For your protection, we strongly recommend using an insured and trackable mailing service. Refunds cannot be issued without actual receipt of the goods or proof of delivered return shipment.
If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. After your return is received, a gift certificate will be emailed or mailed to you.
If the goods were not marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the gift giver.
If you have any questions about our Returns & Refunds Policy, please contact us:
Email: info@smart-tour-travel.online
Phone: +1 (800) 576-9647